Device service degraded performance

Incident Report for Particle

Resolved

Database latency is now stable and where it was before our db provider began reporting issues. As a result all Particle services are functioning as expected again.

Posted Aug 02, 2016 - 07:53 PDT

Monitoring

Devices are able to connect again. We were able to restore services by manually triggering a failover (that should have automatically occurred, but did not). We'll be monitoring this closely.

Posted Aug 02, 2016 - 07:44 PDT

Update

One of our database providers is having performance issues which is causing increased latency for the device services as well as the API.

Posted Aug 02, 2016 - 07:22 PDT

Investigating

Many devices Photons/Cores aren't able to re-connect after disconnecting from the device service. We're investigating.

Posted Aug 02, 2016 - 07:06 PDT