Electron data usage reporting delay

Incident Report for Particle

Resolved

This incident has been resolved.
Posted Feb 13, 2016 - 08:48 PST

Monitoring

Our telephony provider has resolved their reporting issues.
Posted Feb 13, 2016 - 08:48 PST

Identified

We've identified an issue with our cellular network provider. Their data export system isn't providing timely usage data, so reporting is delayed and data caps may not trigger in a timely fashion.

Electrons using Particle SIMs can still get online, just current usage information isn't available through the dashboard.

We are in close contact with our provider, and they are working to resolve the issue.
Posted Feb 12, 2016 - 22:36 PST
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