All Systems Operational
Cellular Connectivity ? Operational
Wi-Fi Connectivity ? Operational
REST API ? Operational
Integrations ? Operational
Management Console ? Operational
Telephony Providers Operational
90 days ago
99.82 % uptime
Today
Ether SIM ? Operational
Electron 2G (G350), Electron 3G (U260/U270), or E Series 2G/3G (E310) Operational
E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) Operational
B Series B523 SoM or Tracker T523 SoM Operational
Boron 2G/3G Operational
SIM state management ? Operational
90 days ago
99.82 % uptime
Today
Customer Resources Operational
store.particle.io ? Operational
docs.particle.io ? Operational
community.particle.io ? Operational
build.particle.io ? Operational
www.particle.io ? Operational
Developer Tools Operational
90 days ago
100.0 % uptime
Today
Particle Workbench Operational
90 days ago
100.0 % uptime
Today
Particle CLI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Cellular partner will perform infrastructure maintenance, during this maintenance, there will be possible brief device traffic interruption.

SKU affected:
ELC402, ELC310, E402, E310, BRN402, BRN310, B402, B523, T402, and T523

Posted on Dec 05, 2022 - 10:58 PST
Past Incidents
Dec 6, 2022

No incidents reported today.

Dec 5, 2022
Resolved - This incident has been resolved.
Dec 5, 10:53 PST
Monitoring - We are seeing recovery; all signs point to a very brief blip in connectivity.
Dec 5, 08:22 PST
Investigating - Particle is investigating a connectivity incident involving non-EtherSIM US cellular devices.
Dec 5, 08:16 PST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Resolved - Impact (very minor) has ceased.
Nov 29, 02:56 PST
Identified - We have noticed minor connectivity impact to non-EtherSIM US devices due to an ongoing network provider maintenance operation. It is our expectation that this period of minor instability should pass quickly.
Nov 29, 00:44 PST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - We are seeing full resolution of the issue now and received confirmation from our service provider that service has been restored.
Nov 23, 21:19 PST
Monitoring - We are seeing the impact of a fix now, which has resulted in significant recovery. We will continue to monitor the results.
Nov 23, 18:28 PST
Update - We have received an informal ETA of ~6 hours for a fix, but are pressing for full confirmation.
Nov 23, 18:06 PST
Update - The cellular provider in question has identified the issue and is working to rectify. However, they have set expectations that the fix will take time. We are inquiring for estimates around time to resolve. As soon as we have an ETA, it will be provided here.
Nov 23, 15:29 PST
Update - Particle’s cellular partner is still engaged in troubleshooting with all relevant technical teams. No ETA is currently available, but the issue is being given the highest priority.
Nov 23, 10:28 PST
Update - Particle’s cellular partners are continuing working towards a solution. No ETA is currently available, but the issue is being given the highest priority.
Nov 23, 08:08 PST
Update - The incident is ongoing. Devices outside the US will continue to experience difficulty connecting.
Particle is working with our cellular partners to resolve.

Nov 23, 04:03 PST
Identified - Particle identified it as a network issue, the connectivity provider is working to solve its issue. Most of the devices affected are outside of the USA.
Nov 22, 16:24 PST
Update - We are continuing to investigate this issue.
Nov 22, 13:42 PST
Update - We are continuing to investigate this issue.
Nov 22, 13:39 PST
Investigating - Non-EtherSIM devices are experiencing intermittent connectivity issues. The Particle team is investigating. SKUs affected: B523 SoM and Tracker T523 SoM
Nov 22, 13:39 PST
Nov 22, 2022