All Systems Operational
community.particle.io   ? Operational
www.particle.io   ? Operational
build.particle.io   ? Operational
console.particle.io   ? Operational
api.particle.io   ? Operational
docs.particle.io   ? Operational
login.particle.io   ? Operational
Device Service   ? Operational
Compile Service   ? Operational
Mobile carriers   ? Operational
Webhooks   Operational
Ecommerce stores   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Round Trip Latency ?
Fetching
Past Incidents
Jul 18, 2018
Resolved - A fix for the webhook edit and create issue was deployed. The issue is now resolved
Jul 18, 07:14 PDT
Investigating - We're seeing issues when trying to edit or create Webhooks. This doesn't affect the behavior of existing ones.
Jul 18, 04:02 PDT
Jul 17, 2018
Resolved - Shopify has resolved the problem and our stores are operating normally again.
Jul 17, 13:03 PDT
Monitoring - Our Shopify stores have returned and appear to have good performance. We are monitoring the situation and will update as we learn more.
Jul 17, 12:41 PDT
Identified - Shopify, the service provider for our ecommerce stores, is having an outage. Our retail store https://store.particle.io and wholesale store https://wholesale.particle.io are currently unavailable. We are monitoring status updates from Shopify. Our cloud services and devices are not affected.
Jul 17, 12:31 PDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 15:00 PDT
Scheduled - We were just notified that one of our telephony providers will be performing an urgent update of their hosted management systems later today. During this maintenance window, the following features _may_ be partially unavailable:

- Setup of new SIMs or deactivation of any existing SIMs
- Auto-pause of SIMs when they hit a data cap
- Display of the most recent billing data in Console UI sparklines

All existing cellular and wi-fi devices will maintain connectivity without interruption.
Jul 11, 10:29 PDT
Jul 10, 2018
Resolved - We've been notified by the affected telephony partner that the issue has been resolved on their side. For the short term, they're bypassing their system that counts data usage, so cellular data usage won't be accurate until they fix that.
Jul 10, 23:47 PDT
Monitoring - Although our telephony partner hasn't notified us that the issue is resolved on their side, we've seen an increase in connections and traffic. We're back to about 80% of normal levels.

We'll continue to monitor things on our side, but we wanted to let y'all know that things have improved quite a bit and most of your Electrons should be connected now.
Jul 10, 23:31 PDT
Investigating - Our telephony partner is currently experiencing a network disturbance with some of our roaming partners. We're investigating, but there are some areas where Electrons aren't able to connect to the cellular network.
Jul 10, 21:58 PDT
Jul 9, 2018
Completed - The scheduled maintenance has been completed.
Jul 9, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 15:00 PDT
Scheduled - Our telephony provider will be updating their hosted management systems. During this maintenance window, the following features may be partially unavailable:

- Setup of new SIMs or deactivation of any existing SIMs
- Auto-pause of SIMs when they hit a data cap
- Display of the most recent billing data in Console UI sparklines

All existing cellular and wi-fi devices will maintain connectivity without interruption.
Jun 28, 14:36 PDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.