Particle Status

All Systems Operational

community.particle.io Operational

www.particle.io Operational

build.particle.io Operational

console.particle.io Operational

api.particle.io Operational

docs.particle.io Operational

Device Service Operational

Compile Service Operational

Mobile carriers Operational

Webhooks Operational

Ecommerce stores Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Round Trip Latency

Fetching

Past Incidents

Feb 16, 2019

No incidents reported today.

Feb 15, 2019

Some customers getting lots of duplicate emails

Resolved - This incident has been resolved.
Feb 15, 10:08 PST

Monitoring - We've identified the issue and have put some temporary measures in place to reduce the # of duplicate emails. We're working on a more permanent solution and we'll roll it out tomorrow without disruption.
Feb 11, 18:22 PST

Investigating - We've been hearing from a few of our users that they're getting lots and lots of duplicate emails. Our email provider had some downtime last week, and it appears that as they're working through their backlog, they're sending out multiple emails for every one we send them.

We're investigating the issue on our side and working with the provider as well. We hope to have this resolved by the end of the day today. We know you like to hear from us, but hearing 3,000 times from us in a day is pretty annoying. :)

This issue doesn't affect many people, but it's a serious problem for the people who are affected. We're sorry about that and are working quickly to resolve it for you.
Feb 11, 12:26 PST

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

SIM management and reporting unavailable.

Resolved - This incident has been resolved.
Feb 8, 07:47 PST

Investigating - One of our telephony partner's API is down.

As a result, the following features may be partially unavailable:

- Setup of new SIMs or deactivation of any existing SIMs
- Auto-pause of SIMs when they hit a data cap
- Display of the most recent billing data in Console UI sparklines

All existing cellular and wi-fi devices will maintain connectivity without interruption.
Feb 8, 07:04 PST

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

Database maintenance

Completed - The scheduled maintenance has been completed.
Feb 5, 14:30 PST

Verifying - We are verifying that the database upgrade is performing well.
Feb 5, 14:11 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 13:30 PST

Scheduled - We will be doing database maintenance in response to recent learnings. During this maintenance window, for a few minutes, we expect some minor disruptions for features involving writes to the database such as setting up a new device. Additionally, it is possible that some minor performance degradation could occur.
Feb 5, 11:37 PST

Feb 4, 2019

Database maintenance

Completed - We've decided to cancel this maintenance for now. We will reschedule it for another time.
Feb 4, 11:05 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 00:00 PST

Scheduled - We will be doing additional database maintenance in response to learning from this similar activity last week. During this maintenance window, for a few minutes, we expect some minor disruptions for features involving writes to the database such as setting up a new device or updating an application in the Web IDE. Additionally, it is possible that some minor performance degradation could occur.
Feb 2, 16:34 PST

Feb 3, 2019

No incidents reported.

Feb 2, 2019

No incidents reported.