All Systems Operational
community.particle.io ? Operational
www.particle.io ? Operational
build.particle.io ? Operational
console.particle.io ? Operational
api.particle.io ? Operational
docs.particle.io ? Operational
login.particle.io ? Operational
Device Service ? Operational
Compile Service ? Operational
Mobile carriers ? Operational
Webhooks Operational
Ecommerce stores ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Round Trip Latency ?
Fetching
Past Incidents
May 24, 2019
Resolved - The Particle API has been stable overnight so this incident is resolved. We identified the root cause as a database timeout at our 3rd party database provider. We are looking at ways to allow the Particle API to be resilient against this type of failure in the future.
May 24, 09:33 PDT
Monitoring - We were alerted at 7:44pm Pacific that the API was in a degraded state. Our on-call engineer investigated the issue and quickly restarted the API service. Within moments it started to heal and was successfully responding. It was in a degraded state for 14 minutes.

It's behaving properly now, but we'll continue to monitor it closely as we research to better understand the cause.
May 23, 20:12 PDT
May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Resolved - This incident has been resolved.
May 14, 18:40 PDT
Monitoring - A fix has been put in place. We are currently monitoring the issue.
May 14, 18:20 PDT
Identified - The issue has been identified and a fix is being implemented.
May 14, 17:52 PDT
Investigating - Our systems are returning errors when users attempt to manage devices or SIM cards (this includes adding devices.
May 14, 17:52 PDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.