Unexpected Customer Access Token Expiration

Incident Report for Particle

Resolved

This incident has been resolved.
Posted Apr 04, 2019 - 14:24 PDT

Monitoring

The root cause of this has been identified — we are working quickly to fix any impacted access tokens for any remaining customers experiencing this problem.
Posted Apr 04, 2019 - 11:48 PDT

Investigating

We have received some reports of unexpected expiration of access tokens generated for "Customers" — causing API requests to fail. If you are experiencing this problem, our recommendation is to re-generate impacted access tokens to restore successful requests to the Particle REST API immediately.

Our team is also investigating the root cause of the issue and will provide updates as more information is known.
Posted Apr 03, 2019 - 18:17 PDT
This incident affected: REST API.
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