SIM Activation/Deactivation Service Degradation (not EtherSIM devices)

Incident Report for Particle

Resolved

This incident has been resolved.

Posted Apr 07, 2023 - 06:30 PDT

Identified

Particle has identified SIM Activation and Deactivation delays with one of its providers.

We are experiencing a SIM state management outage affecting E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1). Connectivity is not affected. Online devices are not affected.

Particle is actively working on a workaround to circumvent this issue and will post an update as soon as one is available.

Posted Apr 05, 2023 - 17:58 PDT

This incident affected: Telephony Providers (SIM state management).