Minor Cellular Connectivity Incident E310 SKU / US

Incident Report for Particle

Resolved

This incident has been resolved.

Posted Nov 21, 2024 - 08:17 PST

Monitoring

Particle has observed full recovery and our partners confirmed that the remediation work has been finalised. The team will continue to monitor the situation.

Posted Nov 21, 2024 - 06:17 PST

Update

Work by our cellular partners is ongoing to restore connectivity. Some devices have shown recovery.

Posted Nov 21, 2024 - 02:27 PST

Identified

The issue was identified, the cellular partner is working to solve this.

Posted Nov 20, 2024 - 18:22 PST

Update

We are continuing to investigate this issue.

Posted Nov 20, 2024 - 16:12 PST

Investigating

The Particle team is investigating a decrease in online cellular devices. This affect to only devices deployed in US, in specific to the SKU E310

Posted Nov 20, 2024 - 16:12 PST

This incident affected: Cellular Connectivity and Telephony Providers (2G/3G NorAm).