API rate limit issues

Incident Report for Particle

Resolved

The increased rate limits have resolved the issue.

Posted May 01, 2019 - 14:15 PDT

Monitoring

We've increased the rate limits and are monitoring the API metrics.

Posted May 01, 2019 - 13:33 PDT

Investigating

We are investigating issues with the Particle API incorrectly rate limiting certain users. The consequence is some users being unable to log in to their Particle account or seeing an error screen when accessing the Console. A workaround can be to use an internet connection with a different IP address like a phone hotspot.

Posted May 01, 2019 - 07:28 PDT

This incident affected: REST API.