Connectivity issue in North America

Incident Report for Particle

Resolved

Particle responded to a cellular disconnect alert at around 6:15PM PDT. Roughly 16% of non-EtherSIM LTE Cat-M1 Devices in the US experienced a brief period of degraded connectivity. The issue has been identified as a cellular operator outage and service has been restored. This incident is marked as resolved.

Posted Jan 23, 2023 - 20:04 PST

Monitoring

We are seeing a sustained and significant improvement and are urgently driving for further details. More information will be provided here upon receipt.

Posted Jan 23, 2023 - 19:06 PST

Identified

The service has signs of improvement, most of the devices are back online again.

Posted Jan 23, 2023 - 19:00 PST

Investigating

A cellular provider is having connectivity trouble, which is causing several devices to be not able to connect in the North American region, we are working to solve this.

Posted Jan 23, 2023 - 18:26 PST

This incident affected: Cellular Connectivity.