Device connection issues

Incident Report for Particle

Resolved

We've identified some longer term fixes that need to be applied to prevent this issue from happening in the future and we have scheduled those to be applied on Monday May 6th.

Posted May 03, 2019 - 15:13 PDT

Monitoring

We've taken action and now are monitoring the results. Healthy device connections are returning nicely, we'll keep monitoring the situation to ensure devices continue to recover.

Posted May 03, 2019 - 13:40 PDT

Identified

We're taking steps to mitigate the problem for devices that are having issues with connectivity. Your devices will be forced to reconnect to the Device Cloud.

Posted May 03, 2019 - 13:00 PDT

Investigating

Some devices are having issues connecting to the Particle Cloud. We are investigating the root cause and are working to make those devices connect again.

Posted May 03, 2019 - 12:39 PDT

This incident affected: Cellular Connectivity.