New pre-EtherSIM CAT-M1 SIM activations currently degraded

Incident Report for Particle

Resolved

This incident has been resolved.

Posted Mar 23, 2021 - 12:24 PDT

Monitoring

Pre-EtherSIM CAT-M1 activation times are expected to be returning to normal processing times. Particle continues to monitor the situation while activation times are recovering.

Posted Mar 23, 2021 - 11:56 PDT

Investigating

Particle's telephony partner for new pre-EtherSIM CAT-M1 device SIMs currently in a degraded state. Activations are expected to take longer than usual.

Posted Mar 23, 2021 - 10:41 PDT

This incident affected: Telephony Providers (E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1)).