SIM Activation/Deactivation Service Degradation (non EtherSIM)

Incident Report for Particle

Resolved

This incident has been resolved.

Posted Apr 08, 2023 - 12:41 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 07, 2023 - 13:43 PDT

Identified

SIM activation appears to be back to normal., except for a few SIMs that are in the queue.

Posted Apr 07, 2023 - 13:43 PDT

Investigating

Particle is aware of continued issues when activating (non-EtherSIM) SIM cards. Our MVNO partners are investigating.

Posted Apr 07, 2023 - 08:18 PDT

This incident affected: Telephony Providers (SIM state management).