Cellular Connectivity Incident Ether SIM devices

Incident Report for Particle

Resolved

The incident has been resolved.

Posted May 25, 2024 - 07:49 PDT

Identified

The issue is being addressed by our network partners while we continue to check out the fleet's health. Some regions are still impacted.

Posted May 24, 2024 - 12:57 PDT

Update

The issue is also reported in Canada. Particle continues in the investigation. Other countries might be subject to connectivity issues as well.

Posted May 23, 2024 - 19:28 PDT

Investigating

Particle is investigating a cellular connectivity incident, Particle team noticed a small percentage of disconnection in cellular devices, this percentage of disconnection is affecting a little more to devices in Australia, but could be present in other countries in a small percentage. It is affecting to only Ether SIM SKUs.

Posted May 23, 2024 - 19:03 PDT

This incident affected: Cellular Connectivity and Telephony Providers (Ether SIM).