A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2024 - 06:15 PDT
Update
We're keeping a close eye on the steps being taken to fix this problem. We'll share updates here as soon as we see real progress happening.
Posted Jun 11, 2024 - 16:50 PDT
Update
We have narrowed this down to a Telstra carrier outage. Our cellular partner in the region are actively collaborating with the carrier to investigate and resolve the issue.
Posted Jun 11, 2024 - 11:38 PDT
Update
Work is still ongoing in this regard; rest assured that the issue has been duly escalated. We will post an update as soon as we obtain information around ETA.
Posted Jun 11, 2024 - 08:24 PDT
Identified
Particle has identified an incident involving new connections in Australia; this appears to only be impacting EtherSIM devices (314/404/524). Our cellular partners in the region are actively engaged.