Connectivity Incident

Incident Report for Particle

Resolved

This incident has been resolved.

Posted Nov 28, 2021 - 17:46 PST

Monitoring

Devices have reconnected and we are monitoring their reconnection behavior. The API has returned to normal latency levels.

Posted Nov 28, 2021 - 16:57 PST

Investigating

Most devices that had faced an intermittent connectivity issue have recovered, but we are continuing to investigate root cause. We are investigating a concurrent increase in API latency as well.

Posted Nov 28, 2021 - 16:32 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 28, 2021 - 16:06 PST

Investigating

We are currently investigating a connectivity incident affecting a subset of Particle devices currently attempting to connect. We will post an update as soon as one is available.

Posted Nov 28, 2021 - 15:50 PST

This incident affected: Cellular Connectivity, Wi-Fi Connectivity, and REST API.