Cellular outage - US, CA.

Incident Report for Particle

Resolved

Device connectivity has recovered.

Posted Dec 11, 2024 - 01:13 PST

Update

Device connectivity has worsened after a brief recovery. Device connecting to AT&T in the US and their roaming partners in Canada are affected.

Posted Dec 10, 2024 - 23:44 PST

Monitoring

Device connectivity has recovered and Particle will continue to monitor performance.

Posted Dec 10, 2024 - 23:10 PST

Identified

Particle has identified that devices connecting via AT&T in the US or it's roaming partners in Canada are affected. Devices with an alternative carrier have reconnected.

Posted Dec 10, 2024 - 22:40 PST

Investigating

Particle is investigating a cellular outage affecting devices in North America. More details to follow.

Posted Dec 10, 2024 - 22:27 PST

This incident affected: Cellular Connectivity and Telephony Providers (E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1)).