SIM management and reporting unavailable

Incident Report for Particle

Resolved

This incident has been resolved.
Posted May 15, 2020 - 13:33 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 15, 2020 - 12:36 PDT

Identified

One of our telephony partner's API is down.

As a result, the following features may be partially unavailable:

- Setup of new SIMs or deactivation of any existing SIMs
- Auto-pause of SIMs when they hit a data cap
- Display of the most recent billing data in Console UI sparklines

All existing cellular and wi-fi devices will maintain connectivity without interruption.
Posted May 15, 2020 - 11:05 PDT
This incident affected: Management Console.
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