Online devices count and behavior match our daily numbers.
Posted Oct 09, 2025 - 18:56 PDT
Update
The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.
Posted Oct 09, 2025 - 17:35 PDT
Update
Device recovery continues. Recovery is at 80% pre-outage levels.
Posted Oct 09, 2025 - 16:35 PDT
Update
Recovery is still underway.
Posted Oct 09, 2025 - 15:06 PDT
Monitoring
We have observed strong signs of recovery and expect devices to reconnect soon.
Posted Oct 09, 2025 - 13:32 PDT
Update
The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.
Posted Oct 09, 2025 - 10:54 PDT
Identified
Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.
Posted Oct 09, 2025 - 08:58 PDT
Investigating
Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.
Posted Oct 09, 2025 - 08:45 PDT
This incident affected: Cellular Connectivity and Telephony Providers (Ether SIM).