Connectivity Outage (non-EtherSIM)

Incident Report for Particle

Resolved

This incident has been resolved.

Posted Oct 26, 2022 - 08:54 PDT

Update

We are approaching full connectivity.

Posted Oct 26, 2022 - 06:22 PDT

Monitoring

Recovery is proceeding well, with the majority of devices reconnected. We are continuing to closely monitor the fleet.

Posted Oct 26, 2022 - 06:14 PDT

Identified

We are monitoring a moderate-speed recovery. Devices are coming back online.

Posted Oct 26, 2022 - 06:09 PDT

Update

Particle is observing a major outage. We are escalating to the connectivity provider involved.

B523 and E313 devices are also impacted.

Posted Oct 26, 2022 - 05:52 PDT

Investigating

Particle is observing a connectivity incident impacting LTE Cat-M1 devices (BRN402, B402, E402, ONE402) that are not EtherSIM devices. We are actively investigating.

Posted Oct 26, 2022 - 05:43 PDT

This incident affected: Cellular Connectivity.