Our carrier partner has restored service on the Verizon network, and signaling has returned to normal levels. EtherSIM devices in the US that lost their data session during the incident are reconnecting on their own, so some devices may take a little longer to come back online.
Throughout the incident, most devices stayed connected by switching to other carriers such as AT&T and T-Mobile.
We are monitoring to make sure service stays stable.
Posted Nov 13, 2026 - 18:01 PST
Identified
Since 21:20 UTC (1:20 PM PST), Particle EtherSIM devices in the United States have been experiencing degraded data service on the Verizon network. Other carriers, such as AT&T and T-Mobile, are working normally.
EtherSIM can use multiple carrier networks. Devices in areas where AT&T or T-Mobile coverage is available should switch to it automatically, though they may briefly disconnect while they do. Devices in areas covered only by Verizon may be offline until service is restored.
Devices that do not use EtherSIM, Wi-Fi devices, and EtherSIM devices outside the US are not affected.
We are working with our carrier partner to find and resolve the issue. No action is needed on your side. Devices should reconnect on their own once service is restored. We will post another update soon.
Posted Nov 13, 2026 - 15:59 PST
This incident affected: Cellular Connectivity and Telephony Providers (Ether SIM).