EtherSIM Connectivity Incident

Incident Report for Particle

Resolved

This incident has been resolved.
Posted Apr 05, 2022 - 21:14 PDT

Monitoring

We are seeing comprehensive recovery and monitoring the results.
Posted Apr 05, 2022 - 14:36 PDT

Update

We are still seeing a very small subset of devices with impacted connectivity, but the volume remains very low. We will post an update once we have moved to the complete recovery phase, though we expect customer impact to be minimal in the interim.
Posted Apr 05, 2022 - 13:21 PDT

Update

We are still seeing a very small subset of devices with connectivity impact, but the volume is very low.
Posted Apr 05, 2022 - 11:55 PDT

Update

Recovery continues, but is not yet complete at this stage.
Posted Apr 05, 2022 - 10:21 PDT

Identified

We are seeing signs of recovery for a large group of the impacted devices, but a small remainder is still presenting issues. Affected EtherSIM devices will blink green and report lack of available network in debug logs.
Posted Apr 05, 2022 - 09:21 PDT

Investigating

We are exploring reports of connectivity issues on EtherSIM devices. Only a small subset of devices is impacted at this time, with no geographical correlation established at this point. We will provide an update ASAP.
Posted Apr 05, 2022 - 09:06 PDT
This incident affected: Cellular Connectivity and Telephony Providers (Ether SIM).