EtherSIM connectivity incident

Incident Report for Particle

Resolved

Device connectivity has resolved.
Posted Mar 31, 2025 - 03:04 PDT

Update

The vast majority of devices recovered around 10:00PM PDT, and we've seen two hours since of stable behavior. However, a small subset of impacted EtherSIM devices continue to struggle to connect.
Posted Mar 31, 2025 - 00:13 PDT

Update

We are continuing to monitor the recovery process, which continues to be very slow. About 35% of impacted devices have recovered.
Posted Mar 30, 2025 - 20:01 PDT

Update

The recovery process has slowed, but our network partners assure us that all resources are being directed to accelerating the recovery process. We are continuing to escalate.
Posted Mar 30, 2025 - 18:57 PDT

Update

We are monitoring a moderately paced but active recovery.
Posted Mar 30, 2025 - 17:50 PDT

Identified

Particle has identified the issue as a network provider issue and escalated with maximum veracity. We are starting to see some signs of recovery, but this is a preliminary judgment.
Posted Mar 30, 2025 - 17:39 PDT

Update

Particle is closely monitoring a major network outage impacting EtherSIM devices and are treating this incident with the highest priority. Please stand by for updates.
Posted Mar 30, 2025 - 17:27 PDT

Investigating

Particle is investigating a drop in EtherSIM device connectivity. More details to follow.
Posted Mar 30, 2025 - 16:58 PDT
This incident affected: Cellular Connectivity.