The Particle API has been stable overnight so this incident is resolved. We identified the root cause as a database timeout at our 3rd party database provider. We are looking at ways to allow the Particle API to be resilient against this type of failure in the future.
Posted 5 months ago. May 24, 2019 - 09:33 PDT
Monitoring
We were alerted at 7:44pm Pacific that the API was in a degraded state. Our on-call engineer investigated the issue and quickly restarted the API service. Within moments it started to heal and was successfully responding. It was in a degraded state for 14 minutes.
It's behaving properly now, but we'll continue to monitor it closely as we research to better understand the cause.
Posted 5 months ago. May 23, 2019 - 20:12 PDT
This incident affected: build.particle.io, console.particle.io, api.particle.io, and login.particle.io.