Issue with customer device claiming

Incident Report for Particle

Resolved

This incident has been resolved.

Posted Feb 14, 2018 - 15:33 PST

Monitoring

We've deployed a workaround for this issue, and will deploy a permanent fix later today.

Posted Feb 14, 2018 - 09:32 PST

Identified

We've identified an issue that is preventing some customers from claiming new products. We will be deploying a workaround shortly to correct this behavior, and deploying a permanent fix as soon as possible.

Posted Feb 14, 2018 - 09:21 PST