Product views in Console intermittently times out

Incident Report for Particle

Resolved

Performance of the console has returned to normal.

Posted Oct 17, 2018 - 18:16 PDT

Monitoring

We've scaled up our degraded database and are monitoring throughput. SIM auto-pausing and auto-unpausing is re-enabled.

Posted Oct 17, 2018 - 16:35 PDT

Identified

To reduce load on the degraded database, we've temporarily disabled SIM auto-pausing and auto-unpausing for data overage while we scale up. Other SIM operations are not affected.

Posted Oct 17, 2018 - 14:05 PDT

Investigating

Viewing details about a product in the Particle Console intermittently times out. We are investigating the root cause. Product device connection to the Particle Cloud or message delivery is not affected.

Posted Oct 17, 2018 - 13:13 PDT

This incident affected: Management Console.