Product views in Console intermittently times out
Incident Report for Particle
Resolved
Performance of the console has returned to normal.
Posted 11 months ago. Oct 17, 2018 - 18:16 PDT
Monitoring
We've scaled up our degraded database and are monitoring throughput. SIM auto-pausing and auto-unpausing is re-enabled.
Posted 11 months ago. Oct 17, 2018 - 16:35 PDT
Identified
To reduce load on the degraded database, we've temporarily disabled SIM auto-pausing and auto-unpausing for data overage while we scale up. Other SIM operations are not affected.
Posted 11 months ago. Oct 17, 2018 - 14:05 PDT
Investigating
Viewing details about a product in the Particle Console intermittently times out. We are investigating the root cause. Product device connection to the Particle Cloud or message delivery is not affected.
Posted 11 months ago. Oct 17, 2018 - 13:13 PDT
This incident affected: console.particle.io.