Drop in online devices

Incident Report for Particle

Resolved

The connectivity issues have resolved and online counts remain stable.

Posted Oct 30, 2024 - 04:46 PDT

Monitoring

Devices are recovering and should resume operating normally.

Posted Oct 30, 2024 - 02:27 PDT

Identified

The issue has been isolated to a specific cellular provider. Early signs of recovery has been observed.

Posted Oct 30, 2024 - 02:19 PDT

Investigating

The Particle team is investigating a decrease in online cellular devices. The platform remains stable.

Posted Oct 30, 2024 - 01:37 PDT

This incident affected: Telephony Providers (E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1), B Series B523 SoM or Tracker T523 SoM).