Particle has identified a return to normal time-windows for SIM activation and deactivation requests for SIMs with the 89014 AT&T ICCID prefix.
Posted Jan 27, 2025 - 08:44 PST
Update
Upon further escalation, we're downgrading the severity of the issue -- SIM activations/deactivations *are* going through, but their status is being inaccurately reflected at several levels upstream. We will leave this status page up overnight simply to point users to the most accurate state of the situation.
Posted Jan 22, 2025 - 14:22 PST
Update
This delay is still ongoing. Activation and deactivation requests are going through, but over the course of several minutes and in some cases hours. We are escalating to the provider in question for a faster return on this fix.
Posted Jan 22, 2025 - 14:14 PST
Identified
Particle is observing a slowdown on SIM activation / deactivation routines impacting SIMs with the 89014 AT&T ICCID prefix. Only a subset of SIMs are impacted. The issue has been escalated to the provider who is working to institute a fix.
Posted Jan 22, 2025 - 06:27 PST
This incident affected: Telephony Providers (SIM state management).