Resolved -
Online devices count and behavior match our daily numbers.
Oct 9, 18:56 PDT
Update -
The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.
Oct 9, 17:35 PDT
Update -
Device recovery continues. Recovery is at 80% pre-outage levels.
Oct 9, 16:35 PDT
Update -
Recovery is still underway.
Oct 9, 15:06 PDT
Monitoring -
We have observed strong signs of recovery and expect devices to reconnect soon.
Oct 9, 13:32 PDT
Update -
The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.
Oct 9, 10:54 PDT
Identified -
Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected.
We will provide more information as soon as it becomes available.
Oct 9, 08:58 PDT
Investigating -
Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.
Oct 9, 08:45 PDT