Resolved -
This incident has been resolved.
Feb 11, 22:18 PST
Update -
We are approaching full resolution. We will continue monitoring the situation over the next few hours.
Feb 11, 19:41 PST
Monitoring -
We have achieved 75% resumption in EtherSIM traffic and devices reported. Our provider is continuously working to restore service.
Feb 11, 19:05 PST
Update -
Improvement continues; we are reaching about a 65% resumption in EtherSIM traffic and devices reported. Our partner is continuously working to restore service.
Feb 11, 18:40 PST
Update -
Improvement continues; we are reaching about a 50% resumption in EtherSIM traffic and devices reported. Our partner is actively working to restore service.
Feb 11, 17:34 PST
Update -
Our partner is actively working to restore service; Particle is tracking a slow but continuous recovery of impacted devices.
Feb 11, 16:39 PST
Update -
Particle is tracking initial signs of recovery for impacted EtherSIM devices.
Feb 11, 16:06 PST
Identified -
The issue has been identified and resolution work is ongoing.
Feb 11, 15:40 PST
Investigating -
Particle has observed and escalated an issue affecting EtherSIM devices both in NorAm and internationally. Our connectivity partner is actively engaged. We will produce additional updates here as soon as we have more information to provide.
Feb 11, 15:16 PST
Identified -
Number of devices affected increased. Our partners are engaged in pursuing a fix. We will post an update ASAP. Only EtherSIM devices are impacted.
Feb 11, 15:15 PST
Investigating -
Particle is investigating a minor degradation in connectivity associated with EtherSIM.
Feb 11, 14:47 PST