Resolved -
Device connectivity has resolved.
Mar 31, 03:04 PDT
Update -
The vast majority of devices recovered around 10:00PM PDT, and we've seen two hours since of stable behavior. However, a small subset of impacted EtherSIM devices continue to struggle to connect.
Mar 31, 00:13 PDT
Update -
We are continuing to monitor the recovery process, which continues to be very slow. About 35% of impacted devices have recovered.
Mar 30, 20:01 PDT
Update -
The recovery process has slowed, but our network partners assure us that all resources are being directed to accelerating the recovery process. We are continuing to escalate.
Mar 30, 18:57 PDT
Update -
We are monitoring a moderately paced but active recovery.
Mar 30, 17:50 PDT
Identified -
Particle has identified the issue as a network provider issue and escalated with maximum veracity. We are starting to see some signs of recovery, but this is a preliminary judgment.
Mar 30, 17:39 PDT
Update -
Particle is closely monitoring a major network outage impacting EtherSIM devices and are treating this incident with the highest priority. Please stand by for updates.
Mar 30, 17:27 PDT
Investigating -
Particle is investigating a drop in EtherSIM device connectivity. More details to follow.
Mar 30, 16:58 PDT